Common Faults
If you notice one of these, bring your device to our centre.
- No sound at all, or weak sound
- Crackling, interference or cutting in and out
- Whistling (feedback)
- Not charging, or the charge running out quickly
- Dropouts in the phone or TV connection
- Broken shell, tube or ear mould
How It Works
Initial Check
We examine the fault at our centre and find the cause.
On-Site Repair
Parts replacement, cleaning and adjustment are usually done on the same day.
Manufacturer's Service
For electronic faults, we send the device to the authorised service centre and follow the process.
Fitting and Return
The repaired device is checked, adjusted and returned to you.
Brands We Work with
Frequently Asked Questions
How long does a hearing aid repair take?
Work such as filter, tube or ear mould replacement is usually completed the same day. For faults that need to be sent to the manufacturer's service, the time varies by brand; we keep you informed.
My hearing aid is whistling. Is it faulty?
Whistling is usually caused by the ear mould or hearing aid not sitting properly in the ear, by earwax, or by a problem with the tube. We check it and can usually fix it on the spot.
My hearing aid got wet. What should I do?
Take the hearing aid out straight away, remove the battery (switch it off if it is rechargeable) and leave it in a dry place. Do not use a hair dryer, and bring the hearing aid to our centre as soon as possible.
Other Services

Tinnitus Device Trial
Tinnitus (ringing in the ears) is not a disease but a symptom. After a hearing test, you can try hearing aids with a sound therapy feature and learn about ways to make living with tinnitus easier.
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Free Hearing Test
At our centre in Pendik, our hearing care specialists carry out a free hearing test of about 30 minutes and explain the result clearly on the same day.
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Home Visits
For clients who find it hard to come to the centre, older adults or people with limited mobility, we carry out hearing tests, hearing aid trials, fitting and maintenance at home in Pendik and nearby districts.
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