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Repair Service

If your hearing aid cuts out, crackles, whistles or has a charging problem, we check the fault at our centre, fix what can be fixed on site, and send the rest to the manufacturer's service centre and follow the process.

Common Faults

If you notice one of these, bring your device to our centre.

  • No sound at all, or weak sound
  • Crackling, interference or cutting in and out
  • Whistling (feedback)
  • Not charging, or the charge running out quickly
  • Dropouts in the phone or TV connection
  • Broken shell, tube or ear mould

How It Works

  1. Initial Check

    We examine the fault at our centre and find the cause.

  2. On-Site Repair

    Parts replacement, cleaning and adjustment are usually done on the same day.

  3. Manufacturer's Service

    For electronic faults, we send the device to the authorised service centre and follow the process.

  4. Fitting and Return

    The repaired device is checked, adjusted and returned to you.

Brands We Work with

  • Widex
  • Phonak
  • Signia
  • Rexton
  • Sonic

Frequently Asked Questions

How long does a hearing aid repair take?

Work such as filter, tube or ear mould replacement is usually completed the same day. For faults that need to be sent to the manufacturer's service, the time varies by brand; we keep you informed.

My hearing aid is whistling. Is it faulty?

Whistling is usually caused by the ear mould or hearing aid not sitting properly in the ear, by earwax, or by a problem with the tube. We check it and can usually fix it on the spot.

My hearing aid got wet. What should I do?

Take the hearing aid out straight away, remove the battery (switch it off if it is rechargeable) and leave it in a dry place. Do not use a hair dryer, and bring the hearing aid to our centre as soon as possible.

Every Sound, Back with You.

Book A Free Hearing Test

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