FAQ
Hearing Test
Is the hearing test free?
Yes. The hearing test at our centre is free and there is no obligation to buy.
How long does the test take?
About 30 minutes including a short conversation. We explain the results the same day.
What should I bring?
Your ID, any previous hearing test results and your current hearing aid if you have one. Bringing a family member is helpful.
Can I come without an appointment?
Yes, but we recommend calling ahead or booking online so you do not have to wait.
How long does the free hearing test take?
Including the initial consultation and the explanation of the results, the test takes about 30 minutes.
Do I need to prepare for a hearing test?
No special preparation is needed. It is enough to avoid spending long periods in very noisy places the day before the test, and to bring any previous test results you have.
Do I have to buy a hearing aid after the test?
No. The test is free and there is no obligation to buy a hearing aid. We explain the results and the options; the decision is yours.
Choosing A Device
Which hearing aid is right for me?
It depends on your hearing loss, ear shape, lifestyle and budget. After the test we explain suitable models and let you try them.
Are there invisible hearing aids?
Yes. Completely-in-canal (CIC and IIC) models sit inside the ear canal and are almost invisible from the outside. They may not suit every ear shape; we decide together after the test.
One or two hearing aids?
If both ears have hearing loss, two hearing aids are usually recommended; it makes it easier to tell where a sound comes from and to follow speech in a crowd. The decision depends on your test result.
My doctor recommended a hearing aid. What should I do?
Once you decide to use a hearing aid, we carry out your hearing test at our centre in Pendik and explain the hearing aid options that suit your lifestyle and budget.
Can an in-the-ear hearing aid be seen from the outside?
It depends on the model. Completely-in-canal (CIC) and invisible models are barely noticeable from the outside; larger in-the-ear (ITE) models may be visible in the outer ear.
Does tinnitus go away completely?
It depends on the cause. Some tinnitus fades on its own; for persistent tinnitus, the aim is to reduce its effect on daily life. Consult your doctor for a full assessment.
What is hearing loss?
Hearing loss is a partial or complete reduction in the ear's ability to hear sounds, caused by various factors that arise before or after birth.
Does taking an ear impression hurt?
No. The impression material is soft and stays in the ear for a few minutes; apart from a slight feeling of fullness, it causes no discomfort.
Can a device help if I don't have hearing loss?
For people without hearing loss, devices with sound therapy features or other methods can be considered. After the test, we explain the options that suit you.
How long does it take for an in-the-ear hearing aid to be ready?
Production time varies by brand and model. When we take the impression, we tell you the estimated delivery date.
How long is a tinnitus device trial?
It is important to try the device in your daily life. We plan the trial period and follow-up appointments together after the test.
I don't want my hearing aid to be seen. Are there discreet models?
Yes. There are various models that are not noticeable from the outside and suit the degree of your hearing loss. You can try these models at our centre in Pendik and make the decision yourself.
Should I use one hearing aid or two?
If both ears have hearing loss, two hearing aids are usually recommended. Hearing with both ears makes it easier to tell where a sound is coming from and to follow conversations in crowded places. The decision is based on the results of your hearing test.
Do I need a hearing aid straight away, or can I wait?
Hearing loss usually does not improve on its own over time. When you delay using a hearing aid, the brain receives less sound stimulation; over time it may find some sounds harder to make sense of, and you may struggle to understand conversations. During this time you may need to ask people around you to repeat themselves more often. For this reason, we recommend deciding when to start using a hearing aid together with your hearing specialist and your doctor.
How much do Widex hearing aids cost?
The price depends on the model, the technology level and whether you receive the SGK (Turkey's Social Security Institution) contribution. After a free hearing test helps us identify the right model for you, we give price information by phone or at our centre.
How much do Phonak hearing aids cost?
The price depends on the model, the technology level and whether you receive the SGK (Turkey's Social Security Institution) contribution. After a free hearing test helps us identify the right model for you, we give price information by phone or at our centre.
Can I try a Widex hearing aid before buying?
Yes. After a free hearing test, you can try the Widex model that suits you at our centre, or at your home as part of our home visits.
Can I try a Phonak hearing aid before buying?
Yes. After a free hearing test, you can try the Phonak model that suits you at our centre, or at your home as part of our home visits.
Do you adjust and service my Widex hearing aid?
You can contact our centre for fitting adjustments, cleaning, filter and ear mould replacement for your Widex hearing aid. If you cannot come in, we offer home visits in Pendik and the surrounding districts.
Do you adjust and service my Phonak hearing aid?
You can contact our centre for fitting adjustments, cleaning, filter and ear mould replacement for your Phonak hearing aid. If you cannot come in, we offer home visits in Pendik and the surrounding districts.
SGK & Payment
Does SGK pay for hearing aids?
Yes. With a report and prescription from an ear, nose and throat specialist, SGK covers part of the cost of the hearing aid. The amounts are set by SGK; for current information see our SGK guide or call us.
Can I pay in instalments?
Yes, you can pay by credit card; instalment options depend on your bank and card type. We tell you the remaining amount and the payment plan in writing beforehand.
How many instalments are available for a hearing aid?
The number of instalments depends on your bank and card type. We share the current options at the payment stage or when you call us for information.
Does the SGK (Turkey's Social Security Institution) contribution affect payment in instalments?
The SGK contribution is first deducted from the price of the hearing aid; the instalment options apply to the remaining amount.
Does SGK (Turkey's Social Security Institution) cover hearing aids?
If you are insured with SGK, you are entitled to the SGK contribution towards a hearing aid. For this you need a medical report from an official health board that includes at least one ENT specialist. With this report you can receive the SGK contribution at hearing aid centres contracted with SGK.
What affects hearing aid prices?
As with mobile phones, hearing aid prices vary with the technology and features of the device. The right device for you is chosen according to your hearing loss, so the price varies accordingly. Keep in mind that a hearing aid is a personalised product.
Use & Care
How long does it take to get used to a hearing aid?
Most people adjust within a few weeks, during which we fine-tune the device at follow-up visits.
How long do batteries last?
It depends on the battery size and use, usually a few days to two weeks. Rechargeable models last a full day.
How often should a hearing aid be serviced?
Professional maintenance is usually recommended every 3-6 months. For users who sweat a lot or spend time in humid environments, this interval may be shorter.
How do I find my battery size?
The battery size is printed on the battery pack and in the hearing aid's user manual. If you don't know it, bring your hearing aid in and we will look together.
How often should an ear mould be replaced?
For adults, it is usually renewed every few years, depending on use and material. Children need more frequent replacement because their ears are growing.
How long does maintenance take?
Routine maintenance is usually completed the same day, in a short time. If parts need replacing or a repair is needed, we tell you how long it will take in advance.
How long does a hearing aid battery last?
Depending on how long you use it each day and the power of the hearing aid, it usually lasts between a few days and two weeks.
Are custom earplugs suitable for everyone?
Because they are made to the impression of your ear, they suit most people. If you have an ear infection or a history of ear surgery, we recommend consulting your doctor first.
Do you service hearing aids bought elsewhere?
We can service most brands and models. When you bring your hearing aid in, we check it and let you know.
Should I keep batteries in the fridge?
No. Moisture damages batteries; store them at room temperature in a dry place.
My ear mould is whistling. What should I do?
Whistling is usually caused by the ear mould not sitting properly or by earwax. Drop in at our centre; we check the ear mould and the hearing aid and replace them if needed.
Service & Home Visits
Where do you offer home visits?
In Pendik first of all and in the surrounding districts we offer home tests, adjustment and maintenance. Call us and we will tell you straight away whether we can visit your address.
My hearing aid stopped working. What should I do?
Bring it to our centre. Simple faults are fixed the same day; otherwise we handle the manufacturer repair for you.
Do you come to Kartal for home hearing tests?
Yes. Kartal is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Do you come to Tuzla for home hearing tests?
Yes. Tuzla is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Do you come to Maltepe for home hearing tests?
Yes. Maltepe is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Do you come to Sultanbeyli for home hearing tests?
Yes. Sultanbeyli is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Do you come to Sancaktepe for home hearing tests?
Yes. Sancaktepe is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Do you come to Ataşehir for home hearing tests?
Yes. Ataşehir is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Do you come to Çekmeköy for home hearing tests?
Yes. Çekmeköy is one of the districts where we offer home visits. By appointment, we come to your address and carry out the hearing test, hearing aid trial, fitting and maintenance at home.
Is a hearing test at home reliable?
At home, the test is done with a portable audiometer. In a quiet room the measurement gives reliable results; if needed, we recommend additional measurements at our centre.
How long does a hearing aid repair take?
Work such as filter, tube or ear mould replacement is usually completed the same day. For faults that need to be sent to the manufacturer's service, the time varies by brand; we keep you informed.
How can I get to your centre from Kartal?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Kartal.
How can I get to your centre from Tuzla?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Tuzla.
How can I get to your centre from Maltepe?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Maltepe.
How can I get to your centre from Sultanbeyli?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Sultanbeyli.
How can I get to your centre from Sancaktepe?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Sancaktepe.
How can I get to your centre from Ataşehir?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Ataşehir.
How can I get to your centre from Çekmeköy?
Our centre is in Pendik. For the address and directions, you can use the contact card on this page or call us. If it is difficult for you to come, we come to Çekmeköy.
On which days do you offer home visits?
Within our opening hours, we agree on a day and time that suits you by phone or on WhatsApp.
My hearing aid is whistling. Is it faulty?
Whistling is usually caused by the ear mould or hearing aid not sitting properly in the ear, by earwax, or by a problem with the tube. We check it and can usually fix it on the spot.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Kartal?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Tuzla?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Maltepe?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Sultanbeyli?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Sancaktepe?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Ataşehir?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Çekmeköy?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Can you also visit a bedridden relative?
Yes. We can carry out the test and fitting in the room where the person is, with the help of their family.
My hearing aid got wet. What should I do?
Take the hearing aid out straight away, remove the battery (switch it off if it is rechargeable) and leave it in a dry place. Do not use a hair dryer, and bring the hearing aid to our centre as soon as possible.
Our Centre
How does the free hearing test in Pendik work?
Call our appointment line or write to us on WhatsApp. The test takes about 30 minutes at our centre and we explain the results the same day. There is no obligation to buy a hearing aid; if you prefer, the test can also be done at your home.
Can I get a hearing aid with SGK (Turkey's Social Security Institution) in Pendik?
Yes. We are a centre contracted with SGK; we follow the process for you from the medical report to the delivery of the hearing aid. Details are in our SGK guide.
Do you adjust hearing aids bought elsewhere?
Even if your hearing aid was bought from another centre, you can contact us for fitting adjustments, maintenance and technical service. If you tell us the brand and model by phone, we explain in advance what can be done.
Where is your centre?
Doğu Mah. 23 Nisan Cad. No:63 D:5, Pendik, Istanbul.
Do you offer home visits?
Yes. In Pendik, Kartal, Tuzla, Maltepe, Sultanbeyli, Sancaktepe, Ataşehir and Çekmeköy we come to your home by appointment: the hearing test, hearing aid trial, fitting and maintenance are done at home.
