Privacy Notice | Pendik Ses İşitme

As Pendik Ses İşitme Cihazları Satış ve Uygulama Merkezi (the "Centre") we take the security of your personal data seriously. This notice is provided in our capacity as data controller under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") and the related Communiqué on the duty to inform.

1. Data controller

Pendik Ses İşitme Cihazları Satış ve Uygulama Merkezi
Address: Doğu Mah. 23 Nisan Cad. No:63 D:5, Pendik, İstanbul, Türkiye
Phone: +90 216 390 94 95, +90 507 856 30 52

2. Personal data we process

Identity: name and surname; for SGK procedures, Turkish ID number and date of birth.
Contact: phone number, e-mail address, and your address for home visits.
Health data (special category): hearing test results (audiogram), ear examination findings, physician's report and prescription, details of your hearing aid, maintenance and service records.
Customer transactions: appointment date and time, the content of your requests and messages, products and services purchased, SGK contribution and payment details.
Website usage: cookie preferences, visit statistics if you allow them, chat messages on the website, and technical records such as IP address and browser details.

3. Purposes

Providing hearing tests, hearing aid trials, fitting, adjustment, maintenance and repair services,
Scheduling appointments, organising home visits and getting back to you,
Handling SGK contribution and invoicing through the SGK / Medula system,
Meeting sales, invoicing, warranty and statutory record-keeping obligations,
Answering your questions and requests and handling complaints,
Keeping the website secure and, with your permission, measuring and improving its use,
Responding to requests from competent public authorities.

4. Legal grounds

Your personal data is processed on the grounds listed in Article 5 of the KVKK: where it is expressly provided for by law (such as Social Security Law No. 5510, the Tax Procedure Law and the Turkish Commercial Code); where it is directly related to the formation or performance of a contract; to comply with our legal obligations; to establish, exercise or protect a right; and for our legitimate interests, provided this does not harm your fundamental rights and freedoms.

Under Article 6 of the KVKK, health data is processed by persons under a duty of confidentiality for medical diagnosis, treatment and care and for the planning and management of health services and their financing, or where expressly provided for by law. Where none of these grounds applies, it is processed only with your explicit consent.

5. Transfers

For the purposes above and only as far as necessary, your personal data may be shared with:

the Social Security Institution (SGK) and other competent public authorities,
hearing aid manufacturers and their authorised distributors (orders, warranty and repairs),
business partners providing accounting, legal and IT services (hosting, e-mail, backups),
relatives you ask us to keep informed.

Some providers we use for hosting, analytics and the website chat assistant may have servers outside Türkiye. Such transfers are made in line with Article 9 of the KVKK, on the basis of an adequacy decision or appropriate safeguards such as standard contracts, and only in exceptional cases where these are not available, with your explicit consent.

6. How we collect data

We collect personal data in person at our centre, by phone, via WhatsApp, during home visits, through the appointment, call-back and chat forms on our website, and through cookies; orally, in writing and electronically, by partly or fully automated means.

7. Retention

Personal data is kept for as long as the purpose requires and for the retention periods set by law. After that it is deleted, destroyed or anonymised.

8. Your rights under Article 11 of the KVKK

By applying to the data controller you may:

learn whether your personal data is processed and request information about it,
learn the purpose of processing and whether data is used accordingly,
know the third parties in Türkiye or abroad to whom it is transferred,
ask for incomplete or inaccurate data to be corrected,
ask for deletion or destruction under the conditions in Article 7 of the KVKK,
ask for corrections, deletions and destructions to be notified to third parties who received the data,
object to an adverse result arising solely from automated analysis,
claim compensation for damage caused by unlawful processing.

9. How to apply

You may submit your request in writing, with information that identifies you, by delivering it to our address above in person or sending it through a notary, in line with the Communiqué on the procedures for applications to the data controller. Requests are answered free of charge within thirty days at the latest.